Privacy Policy — bioanbioancestral
This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from bioanbioancestral (the “Site”).
We follow Shopify’s rules and Australian privacy laws.
1. Information We Collect
We collect the following information when you use our store:
Personal details you give us
Name
Email address
Phone number
Shipping and billing address
Payment information (handled securely by Shopify and your bank)
Automatic information
When you visit our website, Shopify automatically collects:
IP address
Browser type
Device information
Pages you visit
How you use the store
This helps us keep the store running and improve your shopping experience.
2. How We Collect Information
We collect information through:
Checkout forms
Account creation
Email sign-ups
Customer support messages
Cookies and tracking tools (Shopify, Facebook Pixel, TikTok Pixel, Google Analytics)
3. How We Use Your Information
We use your information to:
Process your orders
Contact you about your order
Improve our website
Send marketing emails or SMS (only if you choose to opt in)
Prevent fraud and keep the store secure
Understand what products customers like
4. Sharing Your Information
We only share your information with trusted partners who help run our business:
Shopify
Our online store is hosted on Shopify. They store your data safely.
Payment Providers
(Stripe, PayPal, Shopify Payments, Afterpay, etc.)
They process your payment securely. We do not see or store your full credit card details.
Shipping Partners
(Australia Post, couriers)
They need your address and phone number to deliver your order.
Marketing Tools
(Klaviyo, Meta/Facebook, TikTok, Google Ads)
This helps us show you relevant ads and emails.
We never sell your personal information.
5. Cookies & Tracking
We use cookies to:
Remember your cart
Load pages faster
Understand how you use our store
Show personalised ads
You can turn off cookies in your browser settings if you want.
6. Data Retention
We keep order information for our records unless you ask us to delete it.
Shopify normally stores this information for 2–7 years to follow tax and legal rules.
Marketing data (email/SMS) can be removed at any time by unsubscribing.
7. Your Rights
Under Australian privacy law, you have the right to:
Ask what personal information we hold
Ask for your information to be updated
Ask for your information to be deleted
Opt out of marketing at any time
To request this, email us at: admin@bioancestral.com
8. Children
Our site is not meant for anyone under 18.
We do not knowingly collect children’s information.
9. Security
We take steps to keep your information safe:
Shopify’s secure servers
Encrypted payment processing
Limited access to customer data
Regular security checks
But no system is 100% secure, and we cannot promise perfect protection.
10. Changes to This Policy
We may update this policy to follow new laws or business changes.
The latest version will always be posted on this page.
